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Terms and Conditions of Sale 

 AVP GROUP SP. Z O.O.


1. Company Information

AVP GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

KRS: 0001148063

REGON: 540624930

NIP: PL5273146030

EORI: PL527314603000000

Adres: ul. Młynarska 42/115, 01-171 Warszawa, Polska

Tel.: +48 514 087 878

E-mail: office@avpgroup.pl

Page: www.avpgroup.pl

Language of correspondence: Polish

Governing law: Polish law

2. Scope of Application


  1. These Terms of Sale apply to all transactions for the sale of goods and services offered by AVP Group for both B2B and B2C customers..
  2. In the event of a separate agreement being made, its provisions take precedence over these Terms of Sale.
  3. Terms apply to online and offline sales.

3. Offers and Orders


  1. The validity of the offer is always specified in the content of the commercial offer.
  2. The order is considered confirmed upon acceptance of the offer in the form of an email response, a message in a messenger, or confirmation via a link generated by the ERP system..
  3. Order cancellation is possible with the consent of the sales representative, provided there are no losses on the part of AVP Group. In the event of losses, the client is obligated to cover them..

4. Prices and Payments


  1. Prices may be quoted in PLN, EUR, or USD.
  2. Information on whether the price includes VAT is specified in the order and depends on the customer's jurisdiction.
  3. Payment terms are indicated in the commercial offer or pro forma invoice.
  4. Accepted payment methods: bank transfer, online payments, credit card.
  5. In the event of a payment delay, AVP Group has the right to suspend the fulfillment of the order and charge interest at a rate of 2% per month on the amount remaining to be paid.

5. Delivery and execution


  1. Delivery can be made via courier, in-person pickup, or electronically (in the case of services and licenses).
  2. The risk of damage to the goods during transport is borne by the courier company.
  3. The standard order processing time is between 3 to 7 business days. Deadlines for custom orders are determined individually.
  4. If the delay exceeds 14 days, the client may withdraw from the contract. AVP Group is not responsible for any indirect losses resulting from the delay.

6. Guarantees and Returns


  1. The goods are covered by a 12-month warranty from the date of purchase.
  2. Services are considered completed and accepted upon full payment. They are not subject to warranty or return.
  3. Returns are only possible in the original factory packaging, with factory settings, without signs of use, and in an unaltered condition. Damaged, used, or unpackaged items are not accepted.
  4. The warranty does not cover mechanical damage, changes to the factory software, or damages resulting from improper use.

7. Limitation of Liability


  1. The liability of AVP Group is limited to the value of the order.
  2. The company is not liable for indirect damages, lost profits, or interruptions in the client's business.
  3. In the case of software and integration, AVP Group is not responsible for defects and failures resulting from the actions of the software provider, updates, server failures, lack of Internet access, and other factors beyond the integrator's control.

8. Final Provisions


  1. Force majeure includes, among other things: acts of war, riots, natural disasters, calamities, fires, floods, strikes, cyberattacks, and other events beyond the control of the parties.
  2. The governing law is Polish law, and the competent court is the common court in Warsaw.
  3. AVP Group may make changes to these Terms by publishing them on the website.
  4. Acceptance of these Terms occurs by signing the offer or making payment for the invoice.
  5. Copyrights to the completed works transfer to the client only after the full amount due has been settled.